Return & Refund Policy

At BEBESIA BABY STORE, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and returned with the original packaging.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned if opened or used:

• Baby feeding products

• Baby care and personal care items

• Maternity care products

• Any item marked as non-returnable or final sale

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos. We'll work to resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Exchanges

We only replace items that are defective, damaged, or incorrectly shipped.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or sent in error.

Contact Us

If you have any questions about returns or refunds, please contact our customer support through the contact information provided on our website. We're always happy to help.